Track & Trace Operator

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations. Key Responsibilities: • Track and monitor shipments from origin to destination to ensure timely delivery. • Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status. • Identify and resolve transportation delays or issues by coordinating with stakeholders. • Maintain accurate records of shipment statuses, delays, and resolutions in the system. • Ensure compliance with company policies and industry regulations. • Proactively address potential disruptions in the supply chain and escalate concerns as needed. • Generate and analyze reports related to shipment performance and key logistics metrics. • Assist in optimizing routing and delivery efficiency. • Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries. Working conditions: • Work schedule: Monday - Friday: 8:00 AM - 5:00 PM EST • Competitive Salary in USD • Remote mode of work • 10+ business days of paid time off • Team building and corporate events • Equipment provided • A supportive team • Strong knowledge of logistics tracking systems and software. • Excellent problem-solving and critical-thinking abilities. • Strong verbal and written communication skills. • Ability to multitask and work in a fast-paced environment. • Attention to detail and accuracy in data entry and record-keeping. • Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software. • Experience working with freight carriers, 3PLs, or transportation management systems (TMS). • Knowledge of domestic and international shipping regulations.