Digital Agency Operations Director

About Jumpfactor 8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X. The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence. What You’ll Own • Lead 7 leaders and a team of 35 • Drive KPI performance + client ROI • Capacity planning, hiring, profitability • Enforce SOPs, playbooks, accountability • Remove roadblocks, ensure delivery quality What You Bring • 8+ years experience (4+ in marketing/project mgmt) • 4+ years managing 10+ (scaled 50–100 teams) • Strong across digital channels (SEO, paid, web, etc.) • Proven in $15M-$50M+ environments • Systems + KPI-driven operator • Strong leader, highly organized, data-driven • Agency experience + EOS familiarity (asset) • Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes Not for You If • You avoid tough calls or accountability • You prefer strategy over execution ownership • You can’t operate in high-performance environments Why Jumpfactor • 100% remote, high-performance team • 5X growth trajectory • Paid learning + development • High ownership and impact Join a Winning Team 8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver. Originally posted on Himalayas