Customer Support Specialist (L1)

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing. Our Mission At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work. Our Product Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup. We're presently expanding our multinational team and seeking a Customer Support Specialis t. Responsibilities • Registration of all client requests in the task management service • Ask customers targeted questions to quickly understand the root of the problem • Provide prompt and accurate feedback to clients • Properly escalate unresolved issues to appropriate internal teams • Providing advice to clients on using the software • Prioritize and manage several open issues at one time • Receiving and resolving requests via email • Acting as the first line of support for all external delivery integrations • Creating new instructions in the knowledge base • Maintain jovial relationships with clients • Proficient in written and verbal communication in English and Russian • Basic computer and printer skills • Introduction to local and global computer networks • Hands-on experience with Windows/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Experienced in using CRM systems, clear understanding of the workflows • Familiarity with Iiko or Syrve platform is mandatoy We offer • Work at a truly international company with a global footprint • Fully remote — work from anywhere • Comprehensive health insurance • 2-2 work schedule (2 days on, 2 days off)