Account Manager

About us Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale. About the role We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack 's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite. Responsibilities • Lead onboarding for new customers, ensuring a smooth and value-driven experience. • Drive account expansion through upselling and cross-selling. • Monitor customer health and take proactive action to improve adoption and satisfaction. • Conduct regular touchpoints and quarterly business reviews. • Build strong, trusted relationships with stakeholders across customer organizations. • Document and communicate business and technical outcomes achieved through Chainstack . • Collaborate with support and engineering teams to resolve issues. • Coordinate internal resources to ensure customer success. • Manage renewals and follow up on failed payments. • Research, verify, and manage subscription renewal data and pricing. • Work with marketing to develop testimonials, referrals, and case studies. Requirements • 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering). • Interest and understanding of Web3 technologies. • Experience working with blockchain is a plus. • Track record of customer retention and growth through excellent service. • Strong communication and presentation skills, including executive-level communication. • Proficiency with CRM tools such as HubSpot and spreadsheets (Excel). • Ability to manage multiple projects simultaneously. • Excellent listening, negotiation, and relationship management skills. What we offer • Competitive salary in USD - Fair, transparent compensation based on experience and impact. • Stock options - Share in Chainstack 's growth and long-term success. • AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping. • Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation. • Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact. • Flexible schedule - Work when you are most productive and maintain balance. • Global, fast-growing market - Build in a rapidly evolving industry with real customer demand. • Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions. Ready to take your career to the next level? Apply now. Originally posted on Himalayas